You can keep driving your car just as you do today. During the final stages of your loan application process, we'll ask you to send in your car's certificate of title. Upgrade's name will appear on your car's title until the loan has been paid off. If you fail to make your loan payments and your loan becomes delinquent, we may take possession of your car.
If you're experiencing financial difficulties, notify us immediately so that we can explore your options to get back on track. You can contact Upgrade by emailing us at support@upgrade.com. To speak with an Upgrade Support representative, you may call our toll-free line at (844)-319-3909 Monday - Friday 5AM - 7PM PT, Saturday & Sunday 6AM - 5PM PT.