Upgrade partners with Visa to ensure a timely and proper investigation of your claim. Before contacting us, here are a few helpful tips to save time:
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Make sure the transaction has been posted to your account.
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We will not be able to process your dispute if the transaction is still pending.
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Contact the merchant and request that they reverse the charge.
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If anyone had access to your card, such as a family member or friend, ask them if they made the charge.
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Review your receipts to refresh your memory of your recent purchases.
If you see a charge on your Upgrade Visa debit card that you did not authorize, contact our dedicated Upgrade Cardholder Services number at (866) 236-7969. Ensure that you have your debit card handy, as the Visa representative will need your card number to access your account and initiate your dispute.