Receiving a pre-approval letter means that you have met the minimum borrowing requirements based on information obtained from your credit report. The pre-approval process doesn’t take into account other factors that we collect from your online application, such as employment and income, and these factors all impact your eligibility to qualify for a loan and rates you may receive. For more information, please turn to the back of your pre-approval letter.
In order to better understand why your loan application was not approved, you can review the adverse action notice that was provided to you by signing in to your Upgrade Account and click on the link provided.
You are welcome to re-apply with us again in 30 days if you feel your financial situation has changed.