You can contact Upgrade by emailing us at firstname.lastname@example.org. To speak with an Upgrade Support representative, you may call our toll-free line at (855) 997-3100 Monday-Friday, 6am-6pm, Saturday and Sunday 6am-5pm Pacific Time.
If you’d like to make a check payment, please make the check out to Upgrade, Inc., write your Loan ID Number in the memo line, and send it to:
For Standard Mail:
DEPT LA 24576
PASADENA, CA 91185-4576
For Courier Deposits (FedEx, UPS, etc.):
24576 14005 LIVE OAK AVE
IRWINDALE, CA 91706-1300
Click here for more information about paying by check.
For all other written correspondence, please send to:
275 Battery Street
San Francisco, CA 94111