You can contact Upgrade by emailing us at support@upgrade.com. To speak with an Upgrade representative, you may call our toll-free line at (844) 319-3909 Monday-Friday, 5am-7pm, Saturday and Sunday 5am-6pm Pacific Time.
If you have a complaint about Upgrade, your account, or customer service, please contact our team at support@upgrade.com.
If you’d like to make a check payment, please make the check out to Upgrade, Inc., write your Loan ID Number in the memo line similar to the example below:
To mail the check, please send it to:
For Standard Mail:
Upgrade, Inc.
Lbx#452210
P.O. Box 52210
Phoenix, AZ 85072-2210
For Courier Deposits (FedEx, UPS, etc.):
Upgrade, Inc.
Attn: Batching Dept. lbx#452210
530 W Alameda Dr.
Suite 105
Tempe, AZ 85282
*Any Check Payment not made to Upgrade Inc. or checks sent to the incorrect address depending on the mailing method may cause delays in accepting the check payment and applying it to your account.
Click here for more information about paying by check.
For all other written correspondence, please send to:
Upgrade Inc.
Suite 2300
275 Battery Street
San Francisco, CA 94111