You can contact Upgrade by emailing us at support@upgrade.com. To speak with an Upgrade representative, you may call our toll-free line at (855) 997-3100 Monday-Friday, 6am-6pm, Saturday and Sunday 6am-5pm Pacific Time.
If you have a complaint about Upgrade, your account, or customer service, please contact our team at support@upgrade.com.
If you’d like to make a check payment, please make the check out to Upgrade, Inc., write your Loan ID Number in the memo line, and send it to:
For Standard Mail:
Upgrade, Inc.
Lbx#452210
P.O. Box 52210
Phoenix, AZ 85072-2210
For Courier Deposits (FedEx, UPS, etc.):
Checkalt
Attn: Batching Dept. lbx#452210
530 W Alameda Dr.
Suite 105
Tempe, AZ 85282
Click here for more information about paying by check.
For all other written correspondence, please send to:
Upgrade Inc.
Suite 2300
275 Battery Street
San Francisco, CA 94111