How can I contact Upgrade?

Account Dashboard

Access your Account Dashboard to manage your application or existing account.

Web Browser

Upgrade Mobile App

Chat

Online chat is available 24/7. 

Log into your Account Dashboard and select the chat icon to get started.  

Help Center

Visit the Help Center for FAQs and other helpful resources.

Contact Support

Reference the directory below for additional support options. Our support hours of operations are Monday - Friday 5AM - 7PM PT, Saturday & Sunday 6AM - 5PM PT.

New Applications
	Apply Online Select a product on the website to begin a new application.
	Apply-by-Phone To complete a Personal Loan application-by-phone, call: [phone]

Applications in Progress
	Upload Documents Directly to your Account Dashboard for efficient processing.
	Online Chat Log into your account and select the chat icon at the top of your screen to chat with us!
	[e-mail]
	[phone]

Account Management
Upgrade Card | Personal Loan | Home Improvement | Auto Finance
	Account Dashboard Manage your account through the Account Dashboard.
	Online Chat Log into your account and select the chat icon at the top of your screen to chat with us!
	[e-mail]
	(844) 899 -9931
Checking & Savings
	Account Dashboard Manage your account through the Account Dashboard
	Online Chat Log into your account and select the chat icon at the top of your screen to chat with us!
	[e-mail]
	[phone]

Transaction Disputes
Upgrade Card Disputes
	Learn how to file an Upgrade Card dispute HERE
Debit Card | Checking | Savings Disputes
	[phone]

Payment & Mailing Addresses

Payment Address

Click HERE for our Payment Addresses.

Mailing Addresses

Customer Mail	Upgrade Inc. 2 North Central Ave. Flr 10 Phoenix, AZ 85004
Corporate Mail	Upgrade Inc. 275 Battery St. Ste 2300 San Francisco, CA 94111

Telecommunications Relay Services
Upgrade accepts all forms of Telecommunications Relay Services (TRS) to facilitate telephone calls. After connecting with your preferred relay service, contact us at:
			[phone]
View our commitment to compliance with the Americans with Disabilities Act (ADA) HERE.

Additional Support
Investor Inquiries
	[e-mail]
Media Inquiries
	[e-mail]
Complaints
	[e-mail]
Upgrade Employees
	Employment Verification [e-mail]
	Employee Assistance Program (EAP) [phone]