Yes. If you prefer to pay by check and you’re currently on Autopay, please give our Servicing team a call to let us know at (844) 899-9931, Monday-Friday, 5am-7pm, Saturday and Sunday 6am-5pm Pacific Time prior to making a check payment so we can disable any automatic payments scheduled.
You may also update your automatic payment settings at any time by logging into your account and clicking ‘Manage Payments'.
If you’re paying by check, please make it out to Upgrade, Inc., write your Loan ID Number in the memo line line similar to the example below:
To mail the check, please send it to:
For Standard Mail:
P.O. Box 52210
Phoenix, AZ 85072-2210
For Courier Deposits (FedEx, UPS, etc.):
Attn: Batching Dept. lbx#452210
530 W Alameda Dr.
Tempe, AZ 85282
*Any Check Payment not made to Upgrade Inc. or checks sent to the incorrect address depending on the mailing method may cause delays in accepting the check payment and applying it to your account.
**If you have multiple loans with us and wish to make payments for both loans, please send us separate checks per loan with your Loan ID Number in the memo line. If we receive a single check without a Loan ID written in the memo line and the amount of that check is different from the sum of the due amounts for your two loans, we will first apply the funds to the loan with the greater past due amount, if applicable, and then to the older of the two loans.