If you have any concerns, the Upgrade Home Improvement platform is designed so that, at the time your contractor requests any payment, you can decline the request.
In the event that you are dissatisfied with the end result, we recommend that you discuss the project directly with your contractor.
In the event that you have a dispute after a payment has been processed, you may contact our dispute team at 844-786-0324 for support.
Reminder: It’s important that you regularly check the inbox of the email you have on file with Upgrade during the project. Contractor payment requests that go without response for (2) business days (including the day of submission of the request, if submitted prior to 5pm ET on a business day) will result in the payment being confirmed and processed as requested.